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Refund Policy
Here is a snapshot of the guidelines that you have to abide by, in order to request for a refund:
Refund policy instructions
A change in mind, an effort to return a damaged item, or a genuine wish to choose a more useful option, no matter what the reason for a refund request is, we have the following guidelines that are crucial to decide whether the refund request can survive an approval or not:
Refund for faulty items
If you are received a Vismay is vested with the discretion to approve or disapprove the refund requests. Approved refundfaulty item, a wrongly described one, or something that’s noticeably different from sample shown, a refund can be made available, depending on the degree of compliance with our Return and Refund Policy.
Change of mind
If you have a change of mind about a purchase on BrandGallery, we will be pleased to offer you a refund, provided that
How the refund is effectuated?
After the inspection and approval of the seller, the refund amount that you are eligible for will be duly transferred to your account wallet, so that you can make wise use of the money saved, and enjoy more incredible shopping experiences on BrandGallery. You will receive a confirmation by e-mail once the refund is approved.
How can I track the refunds approved by the admin?
The status of approved refunds will be made available on ‘Return Request’ page of your account. The refund amount will reflect in ‘My Wallet’ section of your account.
For further information, please contact our Customer Support Team on [email protected]
Refund policy instructions
A change in mind, an effort to return a damaged item, or a genuine wish to choose a more useful option, no matter what the reason for a refund request is, we have the following guidelines that are crucial to decide whether the refund request can survive an approval or not:
- Items must be returned within the stipulated time (Report with 48 houses after received product),along with copies of the invoices and other relevant details that are to be validated as the proofs of purchase.
- Your name and address.
- Return and refund policies do not apply to certain items (Offer and stock clearance items). For more details on the items that can be returned for a refund, you may contact our Customer Service Team on [email protected]
- Closely evaluated before granting a nod of approval to avail a refund.
- All the returned items must be unused/unworn/unwashed, and should have the original tags and labels attached.
Refund for faulty items
If you are received a Vismay is vested with the discretion to approve or disapprove the refund requests. Approved refundfaulty item, a wrongly described one, or something that’s noticeably different from sample shown, a refund can be made available, depending on the degree of compliance with our Return and Refund Policy.
Change of mind
If you have a change of mind about a purchase on BrandGallery, we will be pleased to offer you a refund, provided that
- You provide us with satisfactory proofs of purchase
- The items that are returned are in saleable condition. They should be unused/unworn, and should have the original tags and labels, apart from the original packing.
- The item is not under the special category of products that do not belong to the items for which returns cannot be provided.
How the refund is effectuated?
After the inspection and approval of the seller, the refund amount that you are eligible for will be duly transferred to your account wallet, so that you can make wise use of the money saved, and enjoy more incredible shopping experiences on BrandGallery. You will receive a confirmation by e-mail once the refund is approved.
How can I track the refunds approved by the admin?
The status of approved refunds will be made available on ‘Return Request’ page of your account. The refund amount will reflect in ‘My Wallet’ section of your account.
For further information, please contact our Customer Support Team on [email protected]